Privacy Policy

Privacy Policy

Introduction

Welcome to https://air-balloon-ride-dubai.terratrek.net! We are committed to protecting your privacy and ensuring that your personal data is handled with the utmost care. This comprehensive Privacy Policy explains our practices regarding the collection, use, and disclosure of information from our website visitors, users, and customers.

Scope

This policy covers all aspects of our online presence, including but not limited to, our official website, mobile applications, online services, and any other digital platforms or tools we provide. It is important to be aware that this policy does not extend to third-party websites or services linked from our platform. These external sources have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

Our Privacy Policy guides how we interact with you in various ways:

1. Using Our Applications and Services: When you sign up as an authorized user or utilize our applications and services, we collect and process data necessary for your account creation and service provision.
2. Visiting Our Websites: We track user interactions on our websites to improve content and functionality. This includes analyzing website traffic and gathering demographic information (if provided).
3. Communication with Us: If you choose to receive newsletters, promotional emails, or other communications from us via calls, texts, or SMS, we will process your contact details for this purpose.

Personal Data Collection

We collect a variety of personal data, including but not limited to:

• Account Information: Details related to your user account, such as username, email address, and password (hashed and encrypted).
• Payment Information: Credit card numbers, billing addresses, and payment history for processing transactions.
• Financial Information: Bank account details (if provided) for direct payments or refunds.
• Purchase Information: Items bought from us, purchase dates, quantities, and total amounts spent.
• Mobile Device Identifiers: Unique device identifiers, mobile phone numbers, and mobile app usage data.
• Location Data: GPS coordinates and location services data when you interact with our location-based services.
• Feedback and Reviews: Comments, suggestions, and reviews you submit to us.
• Social Media Information: If you choose to log in or share content from social media platforms, we may collect information about your social media profile and any publicly available data.
• Product Information: Details about the products or services you are interested in or have purchased, including preferences and customization choices.

We gather this data through various methods: user input forms, account settings, shopping carts, website analytics tools, and automated tracking technologies (such as cookies). Additionally, we may receive personal data from third-party partners who assist us in providing services, but only with their consent and under strict confidentiality agreements.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

• Strictly Necessary Cookies: These ensure basic functionalities of our site, such as allowing you to log in.
• Preference Cookies: Remembering user preferences for a personalized browsing experience.
• Analytics Cookies: Tracking website usage to analyze trends, administer the site, and track users’ movements on our platform.

You have control over these cookies through our Cookie Manager, where you can customize your settings according to your preferences.

Retention and Deletion

We retain personal data for as long as it is necessary for the purpose of processing or as required by law. When we no longer need this data to fulfill any legal or business obligations, we will delete or anonymize it securely. Our data retention periods are determined by various factors, including industry regulations, tax requirements, and internal record-keeping policies.

Security Measures

We implement robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: We use encryption protocols for secure data transmission and storage, ensuring that sensitive data remains confidential.
• Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy and security standards to process data on our behalf.
• Access Controls: Only authorized personnel have access to personal data, and they are bound by confidentiality agreements.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. If you believe we have collected such data in error, please contact us immediately, and we will take appropriate steps to rectify the issue.

Your Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data:

• Access: The right to request access to the personal data we hold about you.
• Rectification: The right to ask us to correct inaccurate or incomplete personal information.
• Erasure (Right to be Forgotten): The right to request the deletion of your personal data under certain circumstances.
• Restriction: The right to limit the processing of your personal data.
• Portability: The right to receive a copy of your personal data in a structured, commonly used format.
• Objection: The right to object to the processing of your data for specific purposes.
• Non-Discrimination: The right to be free from discrimination when exercising any of the above rights.

To exercise these rights or to file appeals/complaints regarding data handling, please contact our dedicated privacy team at your earliest convenience.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any significant changes will be notified via a prominent notice on our website, and updated policy versions will be available upon request.

Contact Information

For any questions, requests for information, or data-related inquiries, please contact us:

• Email: [email protected]
• Postal Address: [Provide the official address]

We appreciate your trust in our company. By using our services and providing your personal information, you agree to the terms outlined in this Privacy Policy.